Customer Service

Shipping & Delivery 

Here at Little Garden Company we understand that your order is urgent and needs to be with you as quickly as possible. That’s why we aim to dispatch your order within the next working day and get it to you through our trusted courier network as safely as can be.

We currently offer two delivery rates to help you receive your order simply pick the speed you’d like your order to arrive and we will do the rest.

Delivery Option

When will it arrive

How much?

Standard

Standard orders normally arrive with 2 to 6 working days from dispatch. This will be by 2nd class post or standard courier service.

£2.99 per order

Speedy

Speedy orders are sent via 1st class post or 24 hour courier service. Over 90% of orders are delivered next working day after dispatch for orders placed before 9am.

£6.99 per order

 

 

 

 

 

 

 

 

Unfortunately we do not offer a timed service or weekend delivery option

 

I live in xyz, do you deliver to me?

Some of the items we offer online are particularly large or awkward and some of the country are not fully covered by our couriers. If you live offshore or in a far flung corner please accept our apologies if we can’t deliver to you yet.

If you’re not sure we cover your area please email us orders@littlegardencompany.co.uk with your postcode and the product you would like to order to check.

Terms and Conditions


Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright, and Delivery. We recommend you also read our Privacy Policy. You can print the full terms and conditions by selecting the print option in the File menu of your browser.
We may at any time make changes to this site and the details displayed on it (including prices).

1. Prices and Payment

(Please note, we currently offer some goods priced to include all delivery charges meaning some points below will not apply.)
The prices for goods displayed for sale on this site are as set out on the site and are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed in the checkout stage where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
littlegardencompany.co.uk cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

2. Your Right to Cancel your Order

You may cancel your order at any stage before the goods are dispatched to you. If you wish to cancel your order you can email us by using the contact us link (*excluding made to order products). In some cases we may be too late to cancel your order, so in this case we will let you know.


3. Our returns and refunds policy

If you are not satisfied with the order you have received from LittleGardenCompany.co.uk you may return it to us within 30 days of delivery (*exclusions apply). We will refund any unused items returned to us, as sold in their original condition, with the Packing Slip received with your order. Although, original delivery charges and return costs are not be eligible for a refund for unwanted items. Once we receive your return please allow 28 days for the refund to be processed.

To find out how to return unwanted items, please see section 5 below.

*Exclusions: excludes products made to specific requirements. This does not affect your statutory rights.

4. Exchange and Refunds for Faulty, incorrect or damaged goods

If your goods are incorrect, faulty or damaged on delivery we will exchange the faulty item for you. If you do not want a replacement, then this will be classed as an unwanted item, so please see point 3. above.

For Faulty, incorrect or damaged goods, please contact us by emailing orders@ littlegardencompany.co.uk..

5. How to Return Items

If you wish to return your order to us as you have changed your mind that is no problem at all. There is no need to contact us to say you would like to do so, just read and follow the instructions below. 

If you have an Incorrect, Faulty or Damaged item, please see the section 4 above.

Return Terms & Conditions

1.   Items must be returned to us in their original packaging, not used or opened, undamaged and in a resalable condition.

2.   Any item that is not in its original packaging, has been used or opened, damaged and not in a resalable condition, we reserve the right to withhold all, or a percentage of the refund.

3.   Items must be returned to us within 14 days of when the tracking for your parcel states the item was delivered. Any items returned outside this specified timescale may not be eligible for a refund.

4.   Original Delivery and Return costs are non-refundable.

 

How to Return Your Parcel

1.   Attach the Returns Address Label on your packing slip to the parcel.

2.   Please remove/cover up any existing address/courier labels from the parcel.

3.   Package item(s) safely and adequately in appropriate packaging (i.e. a box or a jiffy bag for example) to prevent damage during transit.

4.   You will need to include this Packing Slip (or a copy of) in the parcel so we can identify who the parcel is from.

5.   Post the Parcel via Royal Mail or a Courier. We suggest taking out any additional insurance to cover the cost of goods and/or using a recorded delivery service for proof of delivery to us, as no refund can be given for lost items.

6.   Please retain your proof of posting receipt.

7.   Upon the return of the parcel, the contents will be checked for missing parts and damage in transit, before a refund is processed.

8.    Once the item has been received back here, please allow 28 days for the item to be refunded.

 

6. Undelivered items

Our nominated couriers will try to deliver goods to the address provided. Once the goods have been dispatched we cannot change delivery addresses.
If the courier is unable to deliver the goods within a reasonable period, the goods will be returned to us and the fees for re-delivery and redirection will be charged to the Card that was used to order the goods.
If a customer arranges re-delivery either to the same address or to another address with the courier, any costs incurred will be charged to the customer's card that was used to order the goods.

7. Additional Returns Information

1.    Stock cannot be reserved for exchanges or replacements.
2.    Goods that have been used cannot be replaced or refunded.
3.    We would advise that littlegardencompany.co.uk cannot be held responsible for returned parcels lost in transit. It is the sender’s responsibility to ensure parcels are adequately insured.
4.    littlegardencompany.co.uk does not offer a free returns service
5.    We do not offer exchanges or refunds for goods that have been transported away from the original delivery address
6.    Please note not all postage and packaging costs are eligible for a refund so please enquire with us first
7.    Damaged, faulty or incorrect Goods must not be returned without email confirmation from littlegardencompany.co.uk.
8.    Goods must not be returned without obtaining a returns reference number, unless we have specified you do not need one.
9.    Faults and Damages must be reported to us within 7 days of delivery
10.    Items must be returned to us in their original packaging and in a resalable condition, otherwise the offending item(s) may not be refunded

littlegardencompany.co.uk will not accept claims to cover the cost of returned items. We suggest taking out additional insurance at the post office to cover the cost of your goods if needed and asking for a signed for service for proof of delivery to us, as no refund can be given for lost items.

8. Collection Service
Faulty, damaged or incorrect goods being returned using our courier service organised by littlegardencompany.co.uk, the following applies:

1.    Any unsuccessful collection may be chargeable, so please ensure you are in on your chosen day, or you have specified to us a safe place the parcel has been left.
2.   Any item(s) found to be damaged and/or not in a resalable condition may not be eligible for a refund, even if you have used littlegardencompany.co.uk Collection service, as you are responsible for packaging the item(s) safely and adequately.

 9. General

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of littlegardencompany.co.uk.
We do not accept orders to addresses that are outside our normal couriers' price band. If extra costs are incurred from our couriers over and above our standard rate they shall be charged to the customer.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Sometimes substitute products will be given where specification of the product is deemed appropriate by us. If the product is cheaper than of that ordered a refund for the difference may be offered. All sizes and amounts quoted are approximate.

Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building work, littlegardencompany.co.uk cannot advise on planning permission or building regulation issues.
To the extent permitted by law, littlegardencompany.co.uk accept no liability for any loss, damage or injury arising as a consequence of the advice provided.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
In these terms and conditions:-
"We and Us" means littlegardencompany.co.uk either alone or together with you, as the context requires;
"Working day" means every day of the year except weekends, and English statutory and public holidays;
"You" means the person ordering goods subject to these terms and conditions;
Our details:

 

littlegardencompany.co.uk
37 Manasty Road | Axis Park | Peterborough | PE2 6UP

To contact us please complete and send the form in Contact us.

 

10. Security

 

littlegardencompany.co.uk understand that you may have concerns about security on the internet. Our site uses a secure server that implements secure sockets layer (SSL) technology in our on-line ordering process to protect your payment card information. Every transaction we process is also checked by our fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your payment card by someone else to purchase goods from us on our server we will refund to you any money received by us as a result but only if you have notified your payment card issuer and us  by contacting us via email through Contact us as soon as you became aware of the unauthorised use of your card.

 

11. Ordering Safely With littlegardencompany.co.uk


Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click "continue with order" your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode.
We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
If you have any additional queries about security, please e-mail Contact us, marking your e-mail for the attention of the Security.

 

PRIVACY POLICY

We at littlegardencompany.co.uk respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at anytime you visit or communicate with our site. 

Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.

For the purpose of the Data Protection Act 1998, our data controller is Little Garden Company.  

1. Collected Information

Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:

1.1 Data regarding your visit(s) to our website and any resources used are collected.  The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.

1.2 Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase.

1.3 If for any reason you communicate with our personnel or site we may collect information. 

2. Cookie Usage

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website and our advertisers.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site.  No personal details will be shared that could identify you.

We may assemble information about your common internet use with a cookie file.  When used, the cookies are downloaded to your computer automatically.  The cookie is stored on the hard drive, with transferred information.  The data sought by the cookie helps us improve our website and any service offered to you. 

Your browser has the ability to decline cookies.  This is done by setting your browser options to decline all cookies.  Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

Our advertisers may download cookies to which we have no control.  If used, these cookies are downloaded by clicking on an advertisement found on our website. 

3. Our Use of Your Information

Information stored or collected regarding you helps us improve and offer services you need.  The following list contains how we might use your data:

3.1 Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have.  We may also send information on products or services you may be interested in. 

3.2 Contract Commitments: To meet any Commitment we make to you.

3.3 Changes or Improvements made to the site can warrant use of your information, with regard to notification of such changes.

3.4 An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.

3.5 We may use data or allow third parties to use information that is not related to goods or services you may be interested in.  We or third parties may contact you using information provided by you at anytime, based on information we collected.

3.6 Anyone who does not wish to give consent for our site or third party use has the opportunity to decline or un-subscribe.  Once we receive your withhold for consent we will remove your details from any mailings or third party communications. 

3.7 None of the information collected about you will offer identifiable characteristics.  Information shared to a third party is statistical only.  We will not reveal who you are, only mathematical information about our visitors.  

4. Personal Data Storage

4.1 Locations outside the European Economic Area may be used for transferring data we collect about you.  These data sites are for storing or processing of your information.  The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data.  It may include such processes as processing a payment or offering support for your service or product needs.  The staff processing or storing information may work for our suppliers outside the European Economic Area.  By submitting your data to use you have agreed to this transfer and storage of data.  We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.

4.2 Information we are provided will be stored on secure servers.  Transaction data is encrypted for your safety.

4.3 You should understand data via online transmission is not completely secure.  We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically.  Transmission of any data by you is at your own risk.  Where applicable you may be given access to sections of our site that require a password.  You are responsible for the passwords safety and confidentiality. 

5. Information Disclosure

5.1 At times we may disclose personal information to persons in our group.  This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.

5.2 Third Party disclosure may occur for the following reasons:

5.2.1 Selling any or all of our business to a third party may result in sharing your information.

5.2.2 At any time when we are legally required to we may disclose information about you and your visits to our sites.

5.2.3 To prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information. 

6. Third Party Links

Third party links may be discovered on our site.  These third party links have their own privacy policy, which you agree to when you click on the link.  We are not responsible nor do we accept responsibility for third party links.  Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.  

7. Information Accessibility

We cannot withhold data we collect about you, as per The Data Protection Act 1998. This act provides you with access to any information we may hold on you.  If you wish to have access about our data collection on you please pay our fee of £10.  The fee covers our costs for processing your request and getting the data to you.  Please use the contact details below to formulate your data access request. 

8. Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy.  We welcome any communication via the email address supplied here: orders@ littlegardencompany.co.uk